Shipping Policy

Last Updated: July 27, 2026

At NÜXO, we are committed to delivering your order as efficiently and securely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with NÜXO, you agree to the terms outlined below.

 

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays.

Please note that processing time is separate from shipping time. During product launches, limited releases, promotional events, holidays, or periods of high order volume, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.

 

Shipping Methods

NÜXO ships using trusted shipping carriers, which may include:

• USPS
• UPS
• FedEx

The carrier selected for your order is determined based on destination, shipping method, package size, and operational efficiency.

Shipping options and applicable rates are displayed during checkout.

 

Shipping Destinations

NÜXO currently ships throughout the United States and to select international destinations.

International shipping availability may change over time based on carrier availability, local regulations, and operational considerations.

If we are unable to ship to your location after an order has been placed, we will notify you and issue any applicable refund.

 

Shipping Costs

Shipping charges are calculated during checkout based on factors including:

• Delivery destination
• Shipping method selected
• Package weight and dimensions

Applicable shipping costs will be displayed before your order is finalized.

Any promotional shipping offers are subject to the terms stated at the time of the promotion and may be modified or discontinued without prior notice.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow the carrier time to update tracking information after your package has been accepted into their network.

 

Delivery Estimates

Estimated delivery times are provided for convenience only.

Actual delivery dates may vary due to factors outside NÜXO's control, including but not limited to:

• Carrier delays
• Severe weather
• Customs inspections
• High shipping volume
• Natural disasters
• Transportation disruptions
• Other unforeseen events

Delivery estimates are not guaranteed.

 

International Orders

International customers are responsible for complying with all import laws and regulations applicable within their country.

International shipments may be subject to:

• Customs duties
• Import taxes
• Value-added tax (VAT)
• Brokerage fees
• Other government-imposed charges

These charges are determined by the destination country and are not included in the purchase price or shipping charges collected by NÜXO unless explicitly stated during checkout.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Customs clearance procedures may also result in delivery delays beyond our control.

 

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete shipping address is provided, delivery may be delayed or prevented.

If an order is returned to NÜXO because of an incorrect address or failed delivery attempt, the customer may be responsible for any additional shipping charges required to resend the package.

If an order has not yet been processed for shipment, please contact us immediately at support@nuxo.us. While we will make reasonable efforts to accommodate address correction requests, we cannot guarantee changes once fulfillment has begun.

 

Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery is managed by that carrier.

If your package is lost, damaged during transit, or appears to be missing, please contact us promptly at support@nuxo.us.

NÜXO will work with the shipping carrier to investigate eligible claims and assist in resolving the issue whenever reasonably possible.

NÜXO is not responsible for packages that are marked as successfully delivered by the shipping carrier but are subsequently lost or stolen from the delivery location.

Customers are encouraged to ship orders to a secure location and monitor tracking updates after shipment.

 

Signature Confirmation

To help protect customers and reduce fraudulent transactions, NÜXO reserves the right to require a signature upon delivery for certain orders at our discretion.

When signature confirmation is required, successful delivery will require a signature from the recipient or another authorized individual at the delivery address.

Shipping Delays

Occasionally, circumstances beyond our reasonable control may delay shipment or delivery.

Examples include:

• Weather conditions
• Carrier service interruptions
• Customs processing
• Labor disruptions
• Public emergencies
• Government actions
• High seasonal shipping volume

NÜXO is not liable for delays resulting from events outside our reasonable control.

 

Risk of Loss

Ownership of products and the risk of loss pass to the customer upon confirmed delivery to the shipping address provided during checkout.

Customers are responsible for ensuring that the delivery location is secure and accessible.

 

Policy Updates

NÜXO reserves the right to modify this Shipping Policy at any time without prior notice.

The most current version will always be available on our website. Changes become effective immediately upon posting unless otherwise stated.

Contact Us

If you have any questions regarding shipping or an existing order, please contact us:

Email: support@nuxo.us

We appreciate your trust in NÜXO and are committed to providing a reliable shipping experience for every customer.