Contact information
Contact Information
Last Updated: July 27, 2026
At NÜXO, we value clear communication and are committed to providing helpful and timely customer support. If you have questions about an order, our products, shipping, returns, or any other inquiries, we're here to help.
Customer Support
Business Name: NÜXO
Website: nuxo.us
Customer Support Email: support@nuxo.us
For the fastest response, please contact us by email. We aim to respond to all inquiries within 1–2 business days.
Business Hours
Our customer support team is available during the following hours:
Monday – Friday
9:00 AM – 5:00 PM Pacific Time
We are closed on weekends and major U.S. holidays. Messages received outside of business hours will be answered as soon as possible during the next business day.
Order Support
If you're contacting us about an existing order, please include:
- Your full name
- Your order number
- A brief description of your question or concern
Providing this information helps us assist you more efficiently.
Returns & Shipping
For questions regarding returns, refunds, or shipping, please review our Return & Refund Policy and Shipping Policy before contacting us. If you still need assistance, we're happy to help by email.
Business Inquiries
For partnership opportunities, media inquiries, collaborations, or other business-related matters, please contact:
Please include the purpose of your inquiry in the subject line so we can direct your message appropriately.
Mailing Address
NÜXO does not currently publish a public mailing address.
If a mailing address is required for an approved return or another authorized purpose, we will provide the appropriate address during the support process.
Please do not send packages to any address unless instructed to do so by NÜXO.
Response Commitment
We strive to provide professional, respectful, and timely support to every customer. While response times may vary during product launches, holidays, or periods of high order volume, we will make every reasonable effort to respond as quickly as possible.
Thank you for choosing NÜXO.
We appreciate your support and look forward to assisting you whenever you need us.