Refund policy

Return & Refund Policy

Last Updated: July 27, 2026

At NÜXO, we take pride in creating quality apparel and want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before requesting a return.

By placing an order through our website, you agree to the terms outlined below.

 

Return Eligibility

We accept returns for eligible items within 30 days of the date your order is delivered.

To qualify for a return, items must:

  • Be unworn.
  • Be unwashed.
  • Be unaltered.
  • Be free from stains, odors, pet hair, or other signs of wear.
  • Be returned in their original condition.
  • Include original tags, if applicable.
  • Be returned in the original packaging whenever reasonably possible.

Items that do not meet these requirements may not be eligible for a refund.

 

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Items marked as Final Sale
  • Clearance items
  • Promotional sale items identified as non-returnable
  • Gift cards (if offered)
  • Any item showing signs of wear, washing, alteration, or misuse

If an item is designated as Final Sale at the time of purchase, that designation will be clearly stated on the product page.

How to Request a Return

To begin a return, please contact us at support@nuxo.us within the applicable return period.

Please include:

  • Your order number
  • Your full name
  • The item(s) you wish to return
  • The reason for your return

If your return is approved, we will provide instructions for returning your item.

Returns sent without prior authorization may not be accepted.

 

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was received.
  • The item arrived damaged.
  • The item is defective.
  • The error was caused by NÜXO.

We recommend using a shipping service that provides tracking, as NÜXO is not responsible for returned packages lost during transit.

 

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note:

  • Original shipping charges are generally non-refundable unless the return results from our error or is otherwise required by applicable law.
  • Refund processing times vary depending on your financial institution and payment provider.

Exchanges

To keep our limited inventory accurate and available, NÜXO does not guarantee direct exchanges.

If you need a different size, color, or product, we recommend:

  1. Returning the eligible item in accordance with this policy.
  2. Placing a new order for the desired item, subject to availability.

Because many NÜXO products are produced in limited quantities, replacement inventory cannot be guaranteed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@nuxo.us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the product and any damage or defect

If we determine that the issue resulted from a manufacturing defect, shipping damage, or fulfillment error, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other remedy at our discretion.

Final Sale Items

Products marked as Final Sale cannot be returned or refunded except where required by applicable law or if the item arrives damaged, defective, or incorrect.

Please review product descriptions carefully before completing your purchase.

 

Refused or Ineligible Returns

NÜXO reserves the right to refuse any return that does not comply with this policy.

If a returned item is determined to be ineligible for a refund, it may be returned to the customer at the customer's expense.

 

International Returns

International customers may request returns for eligible items in accordance with this policy.

Customers are responsible for:

  • Return shipping costs
  • Customs duties
  • Import taxes
  • Brokerage fees
  • Any additional charges associated with returning the package

Original customs duties and import

Chargebacks

If you experience an issue with your order, we encourage you to contact support@nuxo.us before initiating a payment dispute or chargeback.

Our team is committed to working with customers in good faith to resolve concerns whenever possible.

Initiating a fraudulent or unwarranted chargeback may delay or affect the resolution of your request.

 

Policy Updates

NÜXO reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

The most current version will always be available on our website. Changes become effective immediately upon posting unless otherwise stated.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

NÜXO Customer Support

Email: support@nuxo.us

We appreciate your trust in NÜXO and are committed to providing a fair, transparent, and premium customer experience.